Just wanted to share a win! Hospital client was getting charged for backup generator demand even when it never ran during peak hours. Dominion's meter was reading phantom demand spikes. Took 14 months but we got full refund plus interest. Key was getting the generator maintenance logs to prove it wasn't running during the disputed periods.
Successfully disputed $127K in backup generator charges with Dominion
Wow, $127K is huge! How did you discover the phantom readings? Was it obvious from the usage patterns or did you need special testing?
The maintenance logs were the smoking gun - they showed the generator physically couldn't run during 3 of the peak events. But Dominion's meter registered 400kW demand spikes at those exact times. We hired an electrical engineer to test the meter and found cross-wiring issues.
Great detective work Vera! Generator metering issues are more common than people think, especially in older facilities. Always worth checking the maintenance records against demand patterns. Did Dominion fight the refund or were they cooperative once you showed the evidence?
They fought it initially Randy, but once our engineer submitted his report showing the wiring defect, they folded pretty quick. Think they realized they'd have liability issues if we went to the SCC. Refund check arrived 6 weeks later.