Working on a demand ratchet dispute for a client in Chicago with ComEd. I've requested 24 months of meter records and they keep giving me the runaround - first they said 10 business days, now it's been 6 weeks. The account rep claims they need special permission from engineering. Anyone dealt with this before?
ComEd refusing to provide meter records for dispute - what now?
ComEd can be difficult with meter records. Try escalating to their regulatory affairs department and mention you're preparing a formal complaint with the ICC. That usually speeds things up. Also cite ICC Part 412.160 - they're required to provide this data within reasonable time.
I had the same issue with them last year. Took 3 months to get interval data for a hospital. What finally worked was filing the ICC complaint - suddenly they found the records in 48 hours. Cost $25 to file but recovered $14K so worth it.
Thanks both! Filed the ICC complaint today and already got a call from their regulatory department. Amazing how that works. Should have the meter data by Friday.