Georgia Power Escalation Path - Need Help with Stonewalling

Been working a Georgia Power case for 6 months - clear Schedule PL-1 billing error worth $14K. Customer service keeps transferring me around and nobody will make a decision. What's the best escalation path with Georgia Power? Getting frustrated here.

Nancy - ask to speak to the Revenue Protection department. They handle billing disputes and actually have authority to approve refunds. Customer service is useless for this stuff.

If Revenue Protection doesn't work, file with the Georgia PSC. They're pretty responsive and Georgia Power hates dealing with commission complaints.

Thanks Amir and Janice. Going to try Revenue Protection first thing Monday morning.