First time filing a formal complaint with the Georgia PSC against Georgia Power. Have LOA, 3 years billing history, and tariff pages. What else should I include to strengthen the case?
What documentation do you include with PUC complaints?
Include meter records if you can get them, especially if it's a demand billing issue. Also create a simple timeline showing when you first contacted the utility and their responses.
Don't forget to document any phone calls - dates, times, who you spoke with. Georgia Power loves to claim they never heard from you.
All good advice above. I'd also include a calculation showing exactly how much is owed and how you arrived at that number. Make it easy for the PSC to understand your position.
Perfect, thanks everyone. Building the package now - this is for a $28K overcharge so want to get it right the first time.