How do you handle follow-up after presenting findings? Client seemed enthusiastic about our Duke Energy audit results ($134K recovered) but it's been three weeks with no decision on moving forward. Don't want to be pushy but also don't want momentum to die. What's your approach to post-presentation follow-up?
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Follow-up communication strategies
Brian, I typically follow up after one week with additional details they requested, two weeks with a 'checking in' email, and three weeks with a timeline reminder about statutes of limitations. After that, monthly touchpoints until they decide.
I use a CRM system to track all follow-up activities and set automatic reminders. Takes the guesswork out of when to reach out next. Also helps identify patterns - like which types of clients typically take longer to decide.
Kent, good point about liability. I keep the recap general - 'significant overcharges identified' rather than specific amounts. Save the detailed financials for signed clients only. Protects everyone if deals fall through.
Gary makes a good point about getting commitment upfront. I also send a recap email within 24 hours summarizing key points and next steps. Keeps everything fresh and shows professionalism.
Keith, do you include the financial summary in that recap email? I've been hesitant to put dollar amounts in writing before we have a signed agreement.
Randy's timeline sounds about right. I always end presentations with 'What are the next steps?' and try to get a commitment to a decision timeframe. Helps avoid the awkward limbo period.