Duke Energy Carolinas client wants detailed data security protocol. They're asking about encryption, storage location, access controls. This is new territory for me. What are you all doing?
Data confidentiality and security requirements
Montana-Dakota Utilities clients started asking this too. I use encrypted storage, password-protected files, VPN access only. Document everything in writing.
Memphis Light Gas & Water requires specific cybersecurity measures. I hired IT consultant to set up compliant system. Cost $3K but landed several big contracts.
Xcel Energy in Texas wants annual security audits of my systems. Seems excessive but their contracts are worth it. Using third-party cybersecurity firm now.
TVA-served clients in Tennessee are getting stricter about data handling. Started using cloud service with SOC 2 compliance. Clients like the certifications.
Ohio Edison client required data destruction certificate after audit completion. Had to document deletion of all files and get IT vendor to certify it.
Data security is becoming critical as utilities face increasing cyber threats. Invest in proper encryption, secure storage, and documented procedures. Many clients now require SOC 2 or similar certifications from service providers.