Jacksonville hotel client got FPL backbill for $89,000 going back 4 years. Claim is CT ratio was wrong from installation. Florida PSC Rule 25-6.104 - can they really go 48 months?
Florida FPL backbilling - 48 months possible?
Florida allows 48 months if the utility can prove the error existed from the start and customer should have known. Very high bar though. Most get reduced to 24 months.
FPL loves the 48 month rule but rarely wins. Had a case in Columbia where they claimed 4 years but settled for 18 months after we challenged their "customer knowledge" claim.
Same pattern in Daytona. They start at 48 months hoping you don't know the law. Push back with documentation that customer had no way to detect the CT error.
Florida's "customer should have known" standard is tough for utilities to prove unless bills were obviously wrong. Fight the 48 months - most resolve at 24 or less.
Florida PSC Rule 25-6.104 allows extended backbilling only when customer had constructive knowledge of the error. Document normal billing patterns and challenge any claims of customer awareness.