Working a case in Bakersfield with PG&E. Their tariff says 2 years but CPUC Rule 10 mentions different timeframes. Client was underbilled $23,000 over 4 years. What's the actual limit?
Member Community
Enter your email to read this discussion
You're reading the AAUBA Member Forum — where Certified Utility Bill Auditors share case studies, tariff strategies, and industry insights.
Free to read. Enter your email to continue.
No spam. We'll send you one welcome email about CUBA certification. Unsubscribe any time.
California PG&E backbill limits - found conflicting info
California is weird. CPUC Rule 10 allows 4 years if customer caused the error through fraud or tampering. But utility error is capped at 2 years under the tariff.
I've seen PG&E try to go back 4 years claiming "customer knowledge" of the error. Push back hard unless there's clear evidence of tampering or fraud.
Just dealt with this exact scenario. PG&E backed down to 2 years when I showed them their own tariff language. Saved client $11,000 in invalid backcharges.