Had a contentious billing dispute with Dominion Energy South Carolina over demand charges that got pretty heated. We were right and got the refund, but now I need to rebuild the relationship. Anyone dealt with similar situations? How do you move forward professionally?
Dominion Energy - building trust after billing disputes
Been there. After a big dispute in Florida, I made sure to acknowledge good work when they corrected other issues quickly. Send thank you emails when they respond promptly. Show you're not just a troublemaker.
Try bringing donuts to their office for your next meeting. Sounds silly but it works. Shows you're not holding grudges and want to work together going forward.
Actually brought coffee for the whole billing department yesterday. Small gesture but you could see the tension ease up. Sometimes it's the little things.