Working on a large manufacturing client in Newark with PSE&G service. Been trying to reach their commercial account rep Sarah Williams for 3 weeks about a demand billing error. Left 6 voicemails, no response. Anyone have escalation contacts at PSE&G? This is getting ridiculous.
PSE&G account rep won't return calls - escalation tips?
Try calling the main commercial services line at 800-436-7734 and ask for a supervisor. Don't mention the account rep by name initially. Sometimes they get overwhelmed and don't realize how backed up they are.
I've had good luck emailing their customer advocacy group. Try customeradvocacy@pseg.com with account details. They usually respond within 48 hours and will kick it to the right person.
Had the same issue last year. Escalated to the PSC complaint line and suddenly got a call back within 2 hours. Sometimes you gotta play hardball.
Document everything - dates, times, names. Most utility reps are professional, but when they're not responsive, having a paper trail helps enormously. The advocacy email route usually works best before going to regulators.