Client in Newark got hit with $47,000 in demand charges that don't match their load profile. PSE&G's initial response was basically "pay up." Anyone know how their escalation process works? Do I go straight to the NJ BPU or is there an internal appeals route worth trying first?
PSE&G dispute process - anyone dealt with their Level 2 review team?
PSE&G has gotten better since 2009. File a formal dispute with their Customer Care group first. Reference their tariff sheet 14-A for commercial disputes. If you have interval data showing the demand spikes are impossible, include that upfront.
Had a similar case in Charlotte with Duke Energy. The key is documenting that the demand readings are physically impossible. Get your client's electrical contractor to certify the max load capacity. That usually gets their attention.
PSE&G's Level 2 team actually knows what they're doing. Send them a detailed timeline with meter readings, load calculations, and photos of the electrical panel if needed. They reversed $28,000 in bogus charges for me last year.
Document everything before you file. Interval data, photos of meters, electrical load studies. Most utility disputes fail because of insufficient documentation, not because the auditor was wrong.