Getting past the front desk

How do you get routed to the right department without sounding like a nuisance?

Respectfully, I wouldn't do that. In my territory that wording shuts the door fast.

For AMI/interval data, I include the meter number, service address, and 'billing analyst' in the request. Helps them route it.

Same experience here. Ask for whoever handles billing corrections specifically.

I usually open with: We're doing a billing review for the customer with LOA in hand — who handles rate verification or billing corrections?

If they keep bouncing you, ask for the supervisor's email and send a one-page summary. Polite but firm.

Also: never say audit on the first call. I say account review until I have the right person.